1. Introduction
This Privacy Policy explains how Viv (“we”, “us” or “our”) collects, uses, shares and protects personal data when you use our websites, products and related services.
Please read this policy alongside any service-specific privacy information provided when we collect personal data from you.
2. Information We Collect
We collect the information needed to provide, secure and improve the services, manage customer relationships and meet our legal obligations.
Personal Data
The personal data we collect depends on how you use the services and may include:
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Name and contact details
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Job title and organisation
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Billing information and transaction history
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Technical, usage and cookie data
3. How We Use Your Information
We use personal data where needed to perform a contract, meet legal obligations, pursue legitimate business interests or act on your consent. This may include:
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Providing, maintaining and securing the services
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Managing accounts, billing and service communications
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Providing support and responding to requests
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Monitoring reliability and investigating security issues
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Improving the services and understanding how they are used
4. Data Sharing
We do not sell personal data. We may share it with service providers that help us operate and support the services, or with authorities where the law requires it. Service data is stored in data centres in Europe. Providers may process personal data only for the agreed purpose and subject to appropriate data protection terms.
5. Security Protocols
We use technical and organisational measures intended to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.
Retention and protection
We restrict access to people who need the information for their work and keep personal data only for as long as it is needed for the purposes described here, including legal, accounting and dispute-resolution requirements.
6. Your Rights
Depending on the processing and applicable law, you may have the following rights:
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Access your personal data and correct inaccurate information.
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Ask us to delete or restrict the use of your data where the law allows.
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Object to processing or withdraw consent where consent is the basis for processing.
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Request data portability and complain to the Information Commissioner's Office.
7. Contact Information
If you have any questions about this Privacy Policy, please contact our Data Protection Officer:
hello@askviv.co
Viv, Islington, London, United Kingdom